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Frequently Asked Questions
online
Ordering catering could not be easier.
1) Book a delivery time - by first telling us when you want your order the site will tell you if the menu you choose is not available for the day or time you have selected.
2) Choose the menu type which suits the occasion you are catering for from the list in the top navigation bar:
menu
Sandwich Express - sandwiches, finger buffet, cheese, fruit and cakes. Select yourself or
choose set menus
Fork Buffet - set menus can be ordered complete with crockery and cutlery
Breakfast - pastries, croissant, savoury bagels and croissants, tea and coffee flasks
Hot Bowl Meals - easy hot meal catering in the office - delicious home made dishes delivered hot
Canapés - all the ingredients for a great party - delightful nibbles for
the eye and taste
Drinks - mineral waters, juices, canned drinks, wines and beers
Equipment - all the equipment you may need to hire to let your event happen.
3) Select the quantity you wish of each item - your shopping cart will appear on the right
4) When finished go to Checkout, check the delivery details, select your payment method and CHECKOUT
You will receive an email of your order from the site and also a confirmation from us once we have checked and processed it.
by fax:
If you do not have our menus you can print them off this web site right now.
1. Go to Download Menus (top navigation bar on the home page)
2. Select the menu which suits your occasion and the menu will download as
a pdf for printing or saving.
3 On the menu write in the boxes the quantity of each item you would like.
4. Fill in you Name, Company, address details, phone number etc.
5. Fax the form to 020 7803 1213
6. We will confirm receipt of your order by email.
by phone
Call us direct on 020 7803 1212 and we’ll take down your order immediately.
This is a good way to order if you have not ordered from us before and are needing some help – we’ll talk you through it.
No Credit Account
If your company does not have a credit account with us, payment is required at checkout by credit or debit card. Payments are handled by Worldpay, one of the world’s leading online payment service providers. If you select credit card payment when confirming your order you will automatically enter the Worldpay web site where you can enter your card details. Most of the leading credit and debit cards are accepted
With a Credit Account:
If your company has a credit account with us you will not be required to make payment at checkout (you will however have the option to pay by credit card if you so wish). Payment is required within two weeks of invoice date. We encourage payment to be made online or by BACS. Our bank details are on each invoice.
Invoices
Invoices for your orders will be emailed to you on the day following delivery.
To open a Credit Account
A credit account application can be made from this web site at "Eden Supply Form".
This will take 24 hours to process.
Does my company have a credit account?
If you’re not sure whether your company has an account please ask us by
email orders@eden-caters.co.uk
Yes
Don’t panic, every day we take several orders for delivery on the day. We however need to speak to you on the phone in order to confirm that we can deliver it for the time you need. Give us a call on 020 7803 1212 to discuss it.
Download Menus
Select Download Menus from the site's top navigation bar. All the menus will be listed. These are in PDF format and, depending on your printer, you can print them in black & white or colour.
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